NTB-National Tire & Battery

Reviews about NTB-National Tire & Battery

• mark kwiatkowski

  Sep, 24 2018
  ★ ☆ ☆ ☆ ☆
  Absolutely the worst customer service I have ever had. I have never written a review - ever. But my experience was so bad I just had to. I took my truck to have the tires rotated and balanced (under warranty). They tried to sell me a battery that I did not need. Then they said they could not get one of the tires off because a lug was just spinning. They offered to fix it for $150. This is a tire shop and could not get the tire they put on off of the truck. They never got it off and never balance or rotated that side of the truck. The paperwork said they did-I called them on lying on the paperwork but I was told since they balanced and rotated one side it was ok to state they did both sides.
  This was all after calling to set up an appointment and getting put on hold for 15 min and then getting hung up on when they finally came back.
  This use to be my go to shop for tires but not anymore. I hope another branch will honor my warranty.

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